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Sunday, June 13th, 2021 2:11 AM

how to undelete or restore a email account

I deleted my  very old email account only to find out it had subaccounts attached to it that were also deleted.  Att and the # they gave me for bellsouth, which seems like a third party vendor, say it can't be done, it's been less than a week and I get a lot of run around.  I remember when I deleted it that it said everything would be truly deleted in 60 days, so it must be somewhere.  One of the subaccounts has 20 years of data on the email account.  Does anyone have any advice for how to restore a deleted email account??  Many thanks in advance!!

Community Support


221K Messages

2 years ago

Hi, @frustrated33, we're happy to answer your question.


Once an email account has been deleted, we cannot recover it.


We understand that you were hoping for a different answer and apologize for your frustration.


Thank you for reaching out to the AT&T Community Forums team.


Aminah, AT&T Community Specialist

New Member


1 Message

5 months ago

Legal will receive this letter via certified mail with my contact information.  

Subject: Notice of Intent to Pursue Legal Action - Unauthorized Deletion of Email Account and Loss of Critical Information


ATT Legal Department
208 South Akard Street
Dallas, TX 75202

Dear ATT Legal Department,

I am writing to formally notify you of my intention to pursue legal action against AT&T for the unauthorized deletion of my email account  and subsequent loss of critical information contained therein. This email address has been in my possession for 25 years and contains numerous crucial documents and correspondences that are essential to my personal and professional life.

Despite my repeated attempts to seek assistance from AT&T's customer service department, I have received little to no support in recovering access to my email account. The only information provided was that a notification was sent out to email account holders, offering a 1.5-year window to add a recovery email address to their accounts. I did not receive this notification, and it is wholly inadequate to have relied on such a narrow method of communication to prevent the loss of email accounts and the valuable information stored within them.

This unauthorized deletion of my email account and the data stored therein constitutes a breach of AT&T's duties and obligations to safeguard my personal and sensitive information. As a result, I have suffered significant harm, including but not limited to loss of access to critical documents, communication breakdowns, and damage to my personal and professional reputation.

I demand the immediate restoration of my email account and every piece of data contained therein. If AT&T does not take prompt action to rectify this situation, I will have no choice but to initiate legal proceedings against the company. I reserve all rights and remedies available to me under the law, and this letter shall not be construed as a waiver of any such rights or remedies.

Please understand that this matter is of the utmost importance, and I expect a prompt and appropriate response. If I do not receive a satisfactory response within ten (10) business days of this letter, I will proceed with further legal action without further notice.


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