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C

New Member

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1 Message

Sun, Apr 11, 2021 1:36 AM

Closed

how to reset sub account password

I am trying to reset my husband's email password.  It is a subaccount of our main which is our family email.  

When I go to manage the subaccounts, it will. not allow the accounts to be edited.   We I signout of the main email and try to sign in as the subaccount, it wants to remove the main email for the subaccount.  

I have wasted an hour and a half trying to reset my husband email.  Why is Att email so hard to work with

ATTHelp

Community Support

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200.2K Messages

1 عام مضت

We're here to help get you logged in, @cdparmer!

 

Just to clarify, are you Resetting Your AT&T Mail Password via MyAT&T?

 

We suggest using Currently to view your e-mails, however if you are using a 3rd Party for your e-mails, you may need to look into Open Authentication or Secure Mail Key.

 

Open Authentication is a security measure we put in place that encrypts your e-mail and password when using 3rd Party e-mail viewers. We have an article regarding OAuth that states what applications work with this security system.

 

If the 3rd Party e-mail viewer you are using is not in that list, you will need to Create a Secure Mail Key. This is a security measure that encrypts your password, and you are able to create and manage it via myAT&T. One thing to keep in mind regarding this is that every AT&T email address, including each subaccount, must have its own secure mail key if you want to use it with an email app that isn’t OAuth compatible.

 

Let us know if this helps!

 

Donovan, AT&T Community Specialist

New Member

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2 Messages

9 m مضت

Same issue for me.  No resolution after nearly 2 hours with Chat & a Phone Call running concurrently. 

It is really disappointing that there are limited options to manage the sub-accounts.  For subaccounts, there is no ability to set a recovery email, set a recovery phone number (even though it is already listed my the account) or answer security questions.  

The person I talked to (after I escalated) acknowledged these limitations, particularly with legacy email domains (such as sbcglobal.net).

New Member

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2 Messages

9 m مضت

Not an option for my account

Juniper

ACE - Expert

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30.4K Messages

9 m مضت

Ignore that other poster. They were testing a hidden spam link, though it only redirects to an AT&T support page (for installment plans of phones), such deception is not tolerated.

New Member

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4 Messages

9 m مضت

I don't see that option.. Please explain more..

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