K

New Member

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3 Messages

Fri, Jul 31, 2020 4:05 PM

How to receive credit for returned DSL Gateway?

We cancelled our ATT DSL service a few months ago.  I took the modem to the UPS Store.   They accepted it and gave me an "AT&T Equipment Return Recept", Return Reference# A2408P20190430122757.   I then started receiving many calls about returning the equipment.  I spoke with the agents, explained that the equipment has been returned, gave them this information, and even called your returns center to verify that they had received the equipment.    I thought that the situation was resolved, but now I am getting a bill for the equipment that was returned.    How can I ensure that this is marked returned and I do not receive any more bills?

New Member

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3 Messages

2 y ago

PS - The information above provides a very condensed version of a long, painful experience with AT&T.  If you need additional details, please let me know.

ACE - Expert

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22.5K Messages

2 y ago

If you can't get any satisfaction from AT&T, file a report with the BBB.  Others have reported that in doing so resulted in a call from the OOP.

New Member

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3 Messages

2 y ago

Thank you for the tip.   I will try that.  

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