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Jenniferjenjen's profile

Teacher

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4 Messages

Wednesday, March 28th, 2018 9:41 PM

How to file dispute against At&t/Directv?

I decided to choose Directv and at&t services for cable, Internet and phone. March 4th is when they came to install satellite services.March 7th is when I paid a $100 for them to give me an installation date for Internet and phone services. They gave me March 27,2018 as installation date.  (During this time I called to expedite my services but they couldn't give an earlier date)  March 27 came and no one appeared to install services.  I called throughout the day asking if there was an issue.  They said the order are behind and they would get to me before the day is over. By nightfall no one appeared and I spoke to someone who said  someone will come the next day March 28, 2018. Next day around 11:15 someone appears but they aren't hear to install Internet and phone services,  but about satellite. While he was here I called and let them know the guy said he doesn't install Internet and phone services. They talked around for about 30 minutes and finally told me someone will be here between 1-3. After a couple of hours I checked status under my account and saw that the services says it was closed. I called and explained everything about 5 times until someone said I'd have to open another account and start services over and the next available date for install was April 11, 2018. They would give a better times so I told them I don't want any of the services and a refund. They then told me for me to disconnect Directv I would have to pay for early disconnect fee. Why do I have to do this if they breached their contract and never provided the services when promised? 

Community Support

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232.9K Messages

6 years ago

Good afternoon @Jenniferjenjen.


I’m sorry to hear about the hassle you’ve received this month regarding your installation of satellite and internet/phone.  I can work on getting corrected for you as well as assist in your complaint.


I’d like to look into your notes to see what had happened with everything.  I will be private messaging you shortly to gather some information, so I may do so this.  I hope to hear back from you soon.


If you have any additional questions or concerns, please reach back out to us at your earliest convenience.


Alex, AT&T Community Specialist

Teacher

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4 Messages

6 years ago

Thank you for your response,  but this issue has been taken care of.  I'm sorry I forgot I posted my concerns and forgot to close it when I was contacted about this situation.  is it some way I can get rid of the post?  If you're able to delete post,  you're  welcome to do so.  Thanks again for your response. 

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