Contributor
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4 Messages
How to contact local ATT office to get specific time estimate on system repair
I am in Ann Arbor, MI, our ATT DSL service has been down for several days, the result of a severe snow storm. When driving past the ATT equipment located about 1/4 of a mile from my house, I see that the equipment is totally destroyed, see attached photo. When logged into my account it says no estimate as to when repairs will be complete. My concern is that we will be without service for months. Is it possible to contact a local office to get more detailed information about timing? Also, since this is DSL service, is ATT likely to rebuild the system or will they update to fiber?
ATTHelp
Community Support
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225.5K Messages
9 months ago
Let's see if we can figure out what's going on with your internet repairs, @Charles218.
In order to look into this, we'll need to speak privately. Please check your direct message inbox in the top right corner of the screen. We'll be messaging you there shortly.
Raiden, AT&T Community Specialist
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OliverJacob12
New Member
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4 Messages
7 months ago
I see that the equipment is totally destroyed, see attached photo. When logged into my account it says no estimate as to when repairs will be complete.
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