N

New Member

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19 Messages

Monday, January 17th, 2022 9:03 PM

How do I initiate a Private Conversation with @attcares?

I have an emergency.  I’m unable to physically speak!  I need help with an issue.  

ACE - Expert

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34.7K Messages

2 years ago

There is a chat option.  Click on the Contact Us at the bottom of this page, click on your service, scroll down to near the bottom of the page that takes you to and you should see a call / chat widget; click on Chat.

New Member

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19 Messages

2 years ago

Thank you for the response.  Yet, I'm needing to chat with the financial department.  I have already been on chat with the billing dept.  They referred me here since I can not call in, in hopes I can get the help! 

ACE - Expert

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27.6K Messages

2 years ago

We can tag @ATTHelp and see if they respond.

New Member

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19 Messages

2 years ago

I hope!  I have no other options

(edited)

Expert

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19.2K Messages

2 years ago

You can't initiate a DM (direct message) @ATTHelp needs to initiate the DM to you so you can respond. 

Community Support

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230.7K Messages

2 years ago

We're here to help get your bill paid, Nmcarr.

 

We understand that you are unable to call our main support line, and that our chat team has referred you to us. Before we look deeper into this, can you please let us know if you are able to get your bill paid via FastPay?

 

If not, let us know. We will do our best to assist.

 

Donovan, AT&T Community Specialist

New Member

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19 Messages

2 years ago

Thank you so very much for responding! No.... I can not.   

And now I can not do anything on here except edit my posts?   Why is this?

(edited)

Expert

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19.2K Messages

2 years ago

@ATTHelp they need to communicate with someone via DM, per the OP they can't speak.  Looks like DM is their only option. 

Expert

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19.2K Messages

2 years ago

@ATTHelp  Per OP's other topic they were told to supply this "reference ID -4178106914533136192"

New Member

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19 Messages

2 years ago

Thank you!  I've never had to do this before!  🤦‍♀️  Now I can not even comment?  It seems as though I'm blocked?   I'm editing this post in hopes of help?  I do not understand why I can not comment at all now?

(edited)

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