New Member
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19 Messages
How do I initiate a Private Conversation with @attcares?
I have an emergency. I’m unable to physically speak! I need help with an issue.
New Member
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19 Messages
I have an emergency. I’m unable to physically speak! I need help with an issue.
JefferMC
ACE - Expert
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34.7K Messages
2 years ago
There is a chat option. Click on the Contact Us at the bottom of this page, click on your service, scroll down to near the bottom of the page that takes you to and you should see a call / chat widget; click on Chat.
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Nmcarr
New Member
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19 Messages
2 years ago
Thank you for the response. Yet, I'm needing to chat with the financial department. I have already been on chat with the billing dept. They referred me here since I can not call in, in hopes I can get the help!
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skeeterintexas
ACE - Expert
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27.6K Messages
2 years ago
We can tag @ATTHelp and see if they respond.
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Nmcarr
New Member
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19 Messages
2 years ago
I hope! I have no other options
(edited)
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spoom2
Expert
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19.2K Messages
2 years ago
You can't initiate a DM (direct message) @ATTHelp needs to initiate the DM to you so you can respond.
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ATTHelp
Community Support
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230.7K Messages
2 years ago
We're here to help get your bill paid, Nmcarr.
We understand that you are unable to call our main support line, and that our chat team has referred you to us. Before we look deeper into this, can you please let us know if you are able to get your bill paid via FastPay?
If not, let us know. We will do our best to assist.
Donovan, AT&T Community Specialist
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Nmcarr
New Member
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19 Messages
2 years ago
Thank you so very much for responding! No.... I can not.
And now I can not do anything on here except edit my posts? Why is this?
(edited)
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spoom2
Expert
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19.2K Messages
2 years ago
@ATTHelp they need to communicate with someone via DM, per the OP they can't speak. Looks like DM is their only option.
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spoom2
Expert
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19.2K Messages
2 years ago
@ATTHelp Per OP's other topic they were told to supply this "reference ID -4178106914533136192"
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Nmcarr
New Member
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19 Messages
2 years ago
Thank you! I've never had to do this before! 🤦♀️ Now I can not even comment? It seems as though I'm blocked? I'm editing this post in hopes of help? I do not understand why I can not comment at all now?
(edited)
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