How do I initiate a Private Conversation with @attcares?

There is a chat option.  Click on the Contact Us at the bottom of this page, click on your service, scroll down to near the bottom of the page that takes you to and you should see a call / chat widget; click on Chat.

Thank you for the response.  Yet, I'm needing to chat with the financial department.  I have already been on chat with the billing dept.  They referred me here since I can not call in, in hopes I can get the help! 

We can tag @ATTHelp and see if they respond.

I hope!  I have no other options

You can't initiate a DM (direct message) @ATTHelp needs to initiate the DM to you so you can respond. 

We're here to help get your bill paid, Nmcarr.

We understand that you are unable to call our main support line, and that our chat team has referred you to us. Before we look deeper into this, can you please let us know if you are able to get your bill paid via FastPay?

If not, let us know. We will do our best to assist.

Donovan, AT&T Community Specialist

Thank you so very much for responding! No.... I can not.   

And now I can not do anything on here except edit my posts?   Why is this?

@ATTHelp they need to communicate with someone via DM, per the OP they can't speak.  Looks like DM is their only option. 

@ATTHelp  Per OP's other topic they were told to supply this "reference ID -4178106914533136192"

Thank you!  I've never had to do this before!  🤦‍♀️  Now I can not even comment?  It seems as though I'm blocked?   I'm editing this post in hopes of help?  I do not understand why I can not comment at all now?

I hope you are contacted soon this is really out of our hands now as we are users just like you. 

So I see in this topic it's a billing issue.  I think things are being confused some with all the topics, so let's keep it all in this one. Or better yet maybe @ATTHelp can merge them into one topic.

I responded - I'll keep checking back for your response. I appreciate you reaching out!  

AT&T support has options to communicate with those who have disabilities.

Internet support for Internet customers - AT&T® Official Site (att.com)