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Nmcarr
#1 Star!
The 5th element!
10th stratosphere!

New Member

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19 Messages

Mon, Jan 17, 2022 9:03 PM

How do I initiate a Private Conversation with @attcares?

I have an emergency.  I’m unable to physically speak!  I need help with an issue.  

JefferMC

ACE - Expert

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28.5K Messages

4分前

There is a chat option.  Click on the Contact Us at the bottom of this page, click on your service, scroll down to near the bottom of the page that takes you to and you should see a call / chat widget; click on Chat.

Nmcarr

New Member

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19 Messages

4分前

Thank you for the response.  Yet, I'm needing to chat with the financial department.  I have already been on chat with the billing dept.  They referred me here since I can not call in, in hopes I can get the help! 

ACE - Expert

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22.3K Messages

4分前

We can tag @ATTHelp and see if they respond.

Nmcarr

New Member

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19 Messages

4分前

I hope!  I have no other options

(edited)

spoom2

ACE - Master

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15.3K Messages

4分前

You can't initiate a DM (direct message) @ATTHelp needs to initiate the DM to you so you can respond. 

ATTHelp

Community Support

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189.8K Messages

4分前

We're here to help get your bill paid, Nmcarr.

 

We understand that you are unable to call our main support line, and that our chat team has referred you to us. Before we look deeper into this, can you please let us know if you are able to get your bill paid via FastPay?

 

If not, let us know. We will do our best to assist.

 

Donovan, AT&T Community Specialist

Nmcarr

New Member

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19 Messages

4分前

Thank you so very much for responding! No.... I can not.   

And now I can not do anything on here except edit my posts?   Why is this?

(edited)

spoom2

ACE - Master

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15.3K Messages

4分前

@ATTHelp they need to communicate with someone via DM, per the OP they can't speak.  Looks like DM is their only option. 

spoom2

ACE - Master

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15.3K Messages

4分前

@ATTHelp  Per OP's other topic they were told to supply this "reference ID -4178106914533136192"

Nmcarr

New Member

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19 Messages

4分前

Thank you!  I've never had to do this before!  🤦‍♀️  Now I can not even comment?  It seems as though I'm blocked?   I'm editing this post in hopes of help?  I do not understand why I can not comment at all now?

(edited)

spoom2

ACE - Master

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15.3K Messages

4分前

I hope you are contacted soon this is really out of our hands now as we are users just like you. 

spoom2

ACE - Master

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15.3K Messages

4分前

So I see in this topic it's a billing issue.  I think things are being confused some with all the topics, so let's keep it all in this one. Or better yet maybe @ATTHelp can merge them into one topic.

(edited)

ATTHelp

Community Support

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189.8K Messages

4分前

Hey there Nmcarr, we want to help get this resolved.

Let's meet in a Direct Message to discuss the chat and getting your bill paid. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

We hope to hear from you!

Donovan, AT&T Community Specialist
Nmcarr

New Member

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19 Messages

4分前

I responded - I'll keep checking back for your response. I appreciate you reaching out!  

(edited)

Juniper

ACE - Expert

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30.1K Messages

4分前

AT&T support has options to communicate with those who have disabilities.

Internet support for Internet customers - AT&T® Official Site (att.com)

Disability resources
Monday - Friday, 9 a.m. - 9 p.m. CT
Saturday, 10:00 a.m. - 6:45 p.m. CT
Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.