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Contributor

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1 Message

Sat, Aug 1, 2015 6:52 AM

How do I cancel my DSL service?

Need to cancel my DSL service.  Don't have a working computer at home anymore, so we are constantly paying for a service we can't even use. 

 

Tried calling.  Stuck on hold for 25 min. until the phone (landline) went dead.  Have been trying to find a way to cancel service online (on a public computer, of course).  So far haven't been able to find the right page to cancle service. The only one it will allow me to accsess is specifically for U-verse.  

 

I just need to cancel DSL.  Internet doesn't do you any good when you don't have any working devices at home to use it with.   

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Accepted Solution

Official Solution

davidbk

Administrator

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338 Messages

5 years ago

If you would like to remove, downgrade, or cancel existing AT&T DSL High Speed Internet services, please refer to Cancel AT&T services for assistance.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTDmitriyCM

Community Manager

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9.1K Messages

5 years ago

Hello @ComputerLess

 

Thank you for posting! Our Social Media Care team will be happy to help you with that! Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy

Rethink Possible


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

4 years ago

Just today, II'm still on the phone for 1 hr 4 min, attempting to cancel my service.  Went to a ATT location and they could not cancel my service.  I have been transferred to 5 different phone numbers which include 2 technical repair areas.

Why are they lacking in training??  How do I cancel my DSL internet service.....not one person can help me!!!