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Tue, Jun 10, 2014 2:34 AM
How can I file a written complaint with att?
7 y ago
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I've tried that and have had no success. Unfortunately my issues are a result of adding an ATT service to our account, spending more money with ATT. No one will provide me with a way to talk to a manager and I've already spent 4 hours trying to rectify this situation. Any side a on an email or how to get to a manager?Thank you!
I apologize for any confusion, but I tried searching for a case in our system under your name and I see that our team has never worked with you before. Social Media Care team is not a regular customer care, they're very good and go above and beyond to help our users. Please send us a private message using this link. Please don't post any personal information on the public forums.
5 y ago
Seamless. That's what ATT said about moving our business. We relocated in the same business park. As recommended by ATT , we installed a new service that was ready to port from the existing office when ready to our new office ATT said it would be Seamless. This is day three of no telephone service at our business. I spent 4.5 hours yesterday on the phone (not ATT Phone) with their support staff. I was handed off more times the I can count and altogether hung-up on 2 times and then again today. Every call began with the Robot assistant who was going to make sure I got the correct dept. Robot said any time during the call I can ask for live assistance, but it never worked.
Our small company has lost now 6 hours of needed revenue time. I have spent a total of 8 hours on the phone to ATT support and I've gotten nowhere except behind in $. I am losing hope that this is going to be solved anytime soon, too help my frustration I am posting it in hopes that someone can/will help. My account # is ***, my name is Steve *** in Austin TX . If there is a Satan its name is ATT .
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
To file a written complaint, you would need to send your letter to this address:
AT&T Office of the President
308 S. Akard St
Dallas, TX 75202
AT&T Customer Care
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Also, that account number looks like a Uverse BAN. Have you tried contacting @ATTU-verseCare?
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