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appleyellow's profile

1 Message

Tuesday, April 9th, 2024 1:09 AM

Hot spot

My computer can use my phone as a hot spot, but when I try to reach a site on my phone, it says unable to do so because I am not connected to internet. Huh?

Community Support


232.1K Messages

1 month ago

Hello @appleyellow, we understand your concern about hotspot and are here to help.


Please review the following hotspot tips if you're unable to connect: (

  • Check the internet connection on the device you’re using as a mobile hotspot. If you don’t have mobile data or can’t surf the internet, your hotspot may not work.
  • On the device you’re trying to get online, make sure you’re connecting to the hotspot’s network name and using the hotspot password.
  • Try restarting your mobile hotspot device and the device you want to connect.

Feel free to try our Troubleshoot and Resolve Tool ( to help fix any errors that you're receiving with your device. Just choose the "Lets Get Started" option to continue your personalized troubleshooting. We'd also recommend for you to try changing your hotspot password, to see if that works. 


With more details, we'll be able to assist you to the best of our ability:

  • What type of device are you trying to connect to Mobile Hotspot? So that we can give specific support for the device.
  • Is your device software up to date? This will make sure the device is fully up to date.
  • Also, are there any other error messages you get when trying to connect to Mobile Hotspot? Error messages will help us narrow down the problem.

We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.


Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

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