Hi my name is leeann

Hi there, @LeeannCollins! We're happy to help get your devices connected to the Wi-Fi.

We recommend that you start by rebooting your gateway. This can help to refresh your network and potentially allow you to connect your devices to Wi-Fi again. Here's how to perform the reboot: 

1. Unplug the power cord from the back of your gateway or modem. If you have: 
   • An internal battery backup, remove it
   • DSL, unplug the phone cord from your modem or gateway
2. Wait 20 seconds.
3. Put the internal battery back in if you have one. 
4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

We've got a few additional troubleshooting steps that you can try as well:

• Check your cables - Verify that all physical connections to your AT&T gateway and computer are in place (e.g., phone line, power cords, ethernet cables). The AT&T gateway should not be plugged into a surge protector. Note: If your AT&T provided gateway is connected to a third party router (Linksys, DLink, etc), you should remove that equipment before continuing. For help setting up a home network using third party equipment, contact the equipment manufacturer.
• Check your wireless settings - If you're connecting to the Internet using a wireless connection, make sure your wireless connection is set up correctly.
• Check the location of your AT&T gateway - Distance, interference, and obstructions can adversely affect your wireless signal. Follow these simple guidelines for optimal wireless network performance:
  • Place your wireless gateway/router in a central location in your home
  • Set up your wireless gateway/router at least three feet away from other appliances that send wireless signals (i.e. microwave ovens, cordless telephones, baby monitors)
  • Avoid physical obstructions; don't place the wireless gateway/router directly against a wall or within a cabinet
• Use the Troubleshoot & Resolve tool to get some more personalized troubleshooting options. 
• Try forgetting the Wi-Fi network on each of your devices, and then reconnecting them again. 

We've got a couple of questions that will help us determine the best next step to take:

1. Are you receiving any sort of error message when you attempt to connect your devices to the Wi-Fi? This can help us to identify the root cause of your connection issue.
2. Is your Internet working other than being unable to connect devices to Wi-Fi? Since you can't connect to the Wi-Fi, a good way to test this would be to use an Ethernet cable to connect your gateway to one of your devices. 

We look forward to hearing back from you! 

Lacey, AT&T Community Specialist