Help with cancelling DSL service
I need help with cancelling my DSL-only service. I cancelled my service at the beginning of June 2015 due to a move and paid all funds due on July 21, 2015. (I used my own modem/router and am not subject to any early termination fees.)
After numerous phone calls to customer service/final accounts over the past few months I am still being sent notices of amount due. (Keep in mind, with each call I am told everything has been done to cancel my account in good standing.) Yesterday I received an overdue notice with a billing date of Sep 1, 2015. I am extremely frustrated and looking for someone who can help before this is sent through some "absurd" collections process.
I will not call customer service again only to be on the phone for 60+ minutes and have no resolution.