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Daniel975's profile

Teacher

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30 Messages

Wednesday, September 24th, 2014 3:24 PM

HELP! I need 6mbps

Hi everyone,

 

I currently have 3mpbs dsl which is absolutely horrible.  Not bad for doing one thing, but when you add multiple things going on at one time, it slows down tremendously.  I have tried for a long time to call in and get someone that can help and understand my sitation.  I know for a fact that I have a line from ATT that will support 7mbps (I know there is no plan that is 7mpbs, but 6mbps would work on a 7mbps line).  They tell me that 6 mbps is not offered, and will not offer any other solutions for me.  I have been told that I am in range to receive the 6mbps service.  We are not that far from the DSLAM.  Will ATT under any circumstance help me get a 6mbps service.  I am a business customer, overpaying as it is, and they will not work with me in the least.  UVerse is not offered, and this is just overpriced for what I am getting.  The thing about the whole thing is 6mbps is the same price as the 3mbps service, and I know for a fact they can give me more speed just by changing things around at the office.  I have seen over 3.0 on my line while they are doing tests.  Someone give me some direction, and ask me questions if I was not clear.

Former Employee

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4.9K Messages

10 years ago

Hello, Daniel975!


Thanks for posting. I'm sorry to hear that 6mbps speeds are not offered in your area. We would be happy to review your account and discuss some options, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.

 

You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Teacher

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30 Messages

10 years ago

Thanks for the suggestion.  Do you think it is possible to get this internet upgrade by someone.  I understand ATT doesn't care about DSL customers any more, but as an overpaying business customer I would appreciate consideration.  Whenever I call, they just say it is not available, but like I say I know it could be given if someone just cared enough to deal with me.

Teacher

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30 Messages

10 years ago

I have a slight update to my situation.  I had a tech come out to my house yesterday for a problem I have been having with my service.  Very nice tech and very nice agent I talked to.  When the tech was at my house, he told me that 11mbps was coming to the nid outside of my house.  He sent in a request for me to get higher service, but he said I will hear back from them sometime today.  Hopefully I will have a great post to post after tonight, but the way ATT works, I doubt it.  He told me that there should be no reason I couldn't get the service, and he can't see that the area is capped (considering there aren't that many homes).  The thing I don't get is if 11mbps is already coming to my nid outside of my home, why cant they just reprovision my modem to allow 6-11mbps to my home.... Makes sense to me...

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