Mzollman's profile

Tutor

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7 Messages

Thu, Mar 29, 2018 8:12 PM

Half speed, same price?

I moved. Tech downgraded my internet speed from 50 to 25.  ATT is now charging me the same amount for half the speed.  Not what I signed up for. Reached out to ATT Cares on Twitter and this was the response... Nothing

 

Thank you for providing us with your account number, Matt. Please remain patient as we take a closer look into your options for lowering the price of your internet service. We'll get back with you shortly! ^SeanF

 

Mar 26

 Matt

 Bump. Anything happening here?

   Matt

 Day 2 - Still waiting

  

 Matt

 Day 2.5 😫 - What was that cancellation number

 

ATTHelp

Community Support

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199.9K Messages

4 y مضت

Hello @Mzollman,


I am sorry to hear 50 Mbps plan was not available at your new location! I absolutely understand the concern with being charged the same amount for service, and I would be more than happy to provide some assistance with this!


Due to the account specific nature of the concern, I would like to continue working with you in a secure setting. I will be sending a private message which you can retrieve from the Forum’s Inbox. Please keep an eye out!


I look forward to working with you. Have a great day!


Nicole, AT&T Community Specialist

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