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1 Message

Mon, Apr 23, 2018 2:28 AM

Hacked account password changed can't get in

My Yahoo email account was hacked and the Password was changed. I can't get in. I have a new cell phone and email account and I can't use the old ones. How do I get in ? 

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_xyzzy_

ACE - Expert

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15K Messages

2 years ago

Here's the things that I recommend you do and/or check for a hacked account:

 

  • Change your password (and maybe the security questions too, but password is usually "good enough").  The link I supplied allows you to change the password thee ways; using your security questions, using your recovery email address, or by snail mail.
  • Log into your webmail and click gear->settings.  In the webmail settings panel you will see a number of commands on the left.  The ones that need checking are Accounts, Filters, and Blocked Addresses.
  • Accounts.  Click that and choose an account to bring up that account's settings panel.  Scroll down the panel to see the name and Reply-to address and see if they are suspicious.  Blank it out if you don't want that set.  Scroll down further to see the forwarding setting and make sure it is blank or what you want.  When you are done click the Save button to update that account's settings.
  • Filters.  Look for suspicious filters and subtle filter names like '.' (a dot).  Remove them and click the Save button.
  • Blocked Addresses.  Make sure no addresses are defined who's email you don't want blocked.  Click Save to update those settings.

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