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TOMFOT42's profile

New Member


1 Message

Thursday, September 16th, 2021 10:08 AM

Gateway ISSUES

I can not login into my WiFi (gateway) account.The message I am receiving is the insulation guy did not confirm he was there!!!!!What does that Mean????So you got an (Edited per community guidelines) installer that doesn’t do his job and I suffer the consequences,REALLY??????

Accepted Solution

Official Solution

Community Support


232.3K Messages

3 years ago

We're here to you access your gateway account, @TOMFOT42.



Here is information on how to access your gateway. We recommend resetting your Wi-Fi gateway back to original settings. This will delete all custom settings on your gateway. 



Let us know if this helps or if you still need further assistance with this. 



Elmi, AT&T Community Specialist.

Former Employee


32.9K Messages

3 years ago

of course you can login to your gateway, open a browser type in hit enter and it will ask for a password the password is on a sticker on the gateway, was an installer for 12 years never have i ever had to confirm i was there during setup.

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