Niomij10's profile

2 Messages

Wednesday, December 6th, 2023 8:13 PM

Fraudulent Uverse Account

We have been trying to get  hold of a live person regarding a fraudulent account opened under my husbands name. We spoke to someone back in June of last year when we opened up our wireless account. At that moment we were told the balance due was $200 so we reported it fraudulent. Over black Friday weekend this year we went to upgrade and add a line but we weren't able to because apparently now the Uverse account is it collections for $1200!!!!! HOW did it get that bad after we had already reported it over a year ago? To make matters worse, we are looking to refinance our house but this is creating a HUGE issue! We need to speak to an actual person to get something in writting from ATT so we can submit to our underwriter ASAP!!!!

ACE - Expert

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31.8K Messages

3 months ago

For the support page: https://www.att.com/support/article/wireless/KM1159583/

How to report an unauthorized AT&T account or service

Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team:

2 Messages

3 months ago

Thank you for that but we already took all those steps and the numbers are just an automated message sending you to the link. We need a live person.

ACE - Expert

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31.8K Messages

3 months ago

If you have a case number then I would call call regular customer support and use that for reference in case they can transfer you or provide a number for those who have an active fraud investigation. If that doesn't work, and you're getting no follow-up from the online form, then a BBB complaint is the next step. That usually results in someone from corporate contacting you within a few business days.

Community Support

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229.9K Messages

3 months ago

Hello @Niomij10!

 

Thank you for reaching out to us! We understand that you see fraudulent activities on your account. We hear you, and happy to assist you with this.

 

To take a deeper look into this situation, we'd need to move this conversation into a DM.

I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.

 

Looking forward to connecting with you.

 

Thank you for contacting AT&T Community Forum.

Nate, AT&T Community Forum Specialist.

 

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