For the mom who gives us everything - Mother's Day gifts that connects us.
furlong64's profile



3 Messages

Tuesday, April 25th, 2017 1:06 PM

Formerly linked account unlinked. Endless loop.

When I log into my ATT account I am told that "This ID has limited options since there aren't any accounts linked to it" and I'm provided a link to "link your account(s)" . Never mind that I had waded through ATT's byzantine linking procedure three-years ago, none of that matters now.


So I obediently attempt to link my accounts by clicking on the "Link" link. After a cheery hourglass screen telling me to "Hang tight, we're almost there!" I come to the "Link an Account" screen which asks me for my phone number or account number, which I provide. "Hang tight, we're almost there!" appears again and the next screen tells me "Account Registered: Looks like the Person whose name is on the bill already created a userID".  I am presented with several options, none of which really addresses this quandary. The only remotely useful option is "My name is on the bill. I want to log in" but the reason I'm at this screen is because I had logged into my account and wanted to link accounts. But with no other workable option, I choose this and log in to my account once again to find (predictably) that I have a limited account and need to link accounts. An endless loop, no resolution possible.

Community Support


231.4K Messages

7 years ago

Hi @furlong64,


Sorry to read of the trouble you are having combining your bill. We can look into this. Send us a message by clicking here. Include your full name, address, contact #, and a brief description of the issue. We may email you using the email address associated with your forum ID so keep an eye out. 



Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.