AT&T Community Forums

Fixed wireless home internet

We've been limping along with intermittent service since December. Repeatedly calling ATT support, who only lately are admitting they have a huge problem and claiming we will get credit for the days without internet.
My question is, why not send an email or a notice to customers letting them know about the problem and how long we can expect to pay for service that won't work?
We've used up hotspot data on all out portable devices limiting usage to only essential( work) data.
I don't want to cancel service, but I'm not going to continue to pay for this poor poor service.
When are we going to get answers. Is AT&T this bad of a company now?

Responses

ATTHelp

Community Support

•

231.5K Messages

4 years ago

Hey @jeffrey856,

We understand that you have a concern with questions regarding your services. Don't worry, we can help answer that for you.

What's actually going on with your internet?

Is your services down at the current moment?

Also when it comes to ETA that depends on what work needs to be done.

Charles, AT&T Community Specialist

6

0

S

Starstruck

New Member

•

55 Messages

While I can't speak for him, I'd say it's a pretty safe bet he's talking about the packet loss problem that's been going on for about 3 months now.

Like

4 years ago

J

jeffrey856

New Member

•

3 Messages

Yeah, the packet loss is (when we have internet) around 40%. That accounts for the slowdowns, but lately , internet has been intermittently completely down.

Like

4 years ago

0

R

Rbeasley3

New Member

•

14 Messages

Packet loss is horrible and latency is getting worse by the day. These issues have been going on since the end of December.

Like

4 years ago

0

ATTHelp

Community Support

•

231.5K Messages

@jeffrey856

We're doing our best to find a resolution and get your service back up to speed. While we don't have an estimated time for when everything will be resolved, we can assure you that we're working around the clock to make sure you're able to receive the service that you're paying for. We appreciate your patience in the meantime.

If you have any other questions or concerns, we'll be happy to address them. Thank you for reaching out.

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Like

4 years ago

0

J

jeffrey856

New Member

•

3 Messages

Why no heads up from att at the onset of this?
I'm sure my household isn't the only one that uses your internet service for work. A responsible ATT would have reached out to customers and maybe even provided options for other services during the interim.
The way ATT has handled this makes me aware of how they regard customers

Like

4 years ago

0

jeffrey856

Fixed wireless home internet

ATTHelp

Starstruck

jeffrey856

Rbeasley3

ATTHelp

jeffrey856

Related Conversations

Did this help you?

Tags