New Member
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1 Message
Fake account in my name effecting credit
Recently I was notified that some one at an old address has opened an account in my name, and it is past due balance. I have not lived at this address in over four years. I’ve reported this fraudulent account via claim and phone, to no avail. I’m continuing to be notified that the account is past due and affecting my credit. Is there a more direct line to have this addressed as I’ve waited a month for a response.
Constructive
Former Employee
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31.3K Messages
11 months ago
its a police matter, first thing to do is file a report for identity theft you know the address where they live so shouldnt be too difficult to catch them.
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ATTHelp
Community Support
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214.9K Messages
11 months ago
We understand your need to get this fraudulent account shut down, evansjustin07.
You will need to call 888-471-4576 to get an update on the claim. The Fraud team will assist you with getting the account closed, handle any bills that you're receiving, and advise on how you can keep this from impacting your credit.
If you need help with anything else, don't hesitate to reach back out. Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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