Contributor
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3 Messages
Faithful 8 year Uverse Customer - charged for service after I moved - please help!!
Dear AT&T - Uverse,
I ordered Uverse service as soon as it was available to me in 2008. I had it for 8 years, until 2016. Unfortunately I moved to an area (see address below) that does not have Uverse service and the only 'broadband' remains with Charter. Now when I was moving at the end of last year, my house purchase was contingent on my condo selling, so I did not know the exact date of my move.I thought I would be safe putting the service on hold until I knew we were all setup in the new address. A few months into 2017 I got a letter stating that I owed AT&T almost $600!?
4. I liked ... actually loved my Uverse. I had it for 8 to 9 years and I would like to go back as soon as the service is accessible to me. Please .. please please someone help me here. My only hope to get this resolved is for someone to investigate the notes on my account.
al91206
Contributor
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3 Messages
6 years ago
Does anyone have any advice? Phone number other than the regular customer service?
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ATTHelp
Community Support
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225.4K Messages
6 years ago
Hi there!
We are sorry for the trouble with the bill for your closed acount. We will be glad to help. To assist further, we need to gather more information. If you could, please send us a Private message by clicking <Here> that includes your account number and contact telephone number we would appreciate it.
Mike, AT&T Community Specialist
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al91206
Contributor
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3 Messages
6 years ago
Replied - thank you - awaiting decision - whether good or bad - really quite happy that this was replied to.
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ATTHelp
Community Support
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225.4K Messages
6 years ago
Hi @al91206,
We are happy to help. I do not see a private message from your handle. It may have not gone through. If you could please send us a private message once more and let us know when you sent it, we will be happy to work with you on this issue.
David, AT&T Community Specialist
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