ellecid1's profile



7 Messages

Friday, September 15th, 2023 3:28 PM

DSL service cancelled, still receiving bills

I canceled my DSL service last month and paid my last bill. This month I am being billed again for the service. The customer service telephone number on the bill has a recording that says it is no longer in service. When I call 800 288 2020, using the menu system, putting in the account number, it says the account is not recognized. When I talk to customer service, they transfer me to a location of infinite wait. Please advise next steps.

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231.3K Messages

7 months ago

Hi there, @ellecid1We definitely do not want to pay for service you did not have. 

DSL assistance, and we have to refer you to our chat groups here

Also, check out our article to ⁠Get info about your final DSL and home phone bill


If you have any other questions, just let us know!

Ben - AT&T Community Forums! 


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