DSL service being discontinued?
Hi, I received a letter saying that says "Call to us to avoid disruption of your AT&T Internet Service", and that "AT&T will no longer support service on our older copper network to your home". The number on the letter 1-866-941-4160 goes to a fraud line, with no menu option to speak to a rep, just keeps asking to enter a phone number, so I tried the online chat. At first, the chat rep said not to worry, nothing is being suspended, ignore the call. I reiterated it was a call and mentioned the letter again. This time said copper service might get disrupted and to upgrade to fiber. When I asked when is the deadline of this cutoff, they did not give one and just kept telling me to upgrade now.
Is there a number I can call to verify whether this service disruption is even real? The letter had the AT&T logo and had the last four of my account number.