Uniquely for you. Preorder the new Google Pixel 6.
Dmarlane's profile

Contributor

 • 

1 Message

Mon, Jan 2, 2017 1:51 AM

DSL Outage Since Dec 17th (> 2 weeks) Still Not Repaired

My internet suddenly turned off the morning of Dec 17th and it still is off due to an "outage." Every time I call, it's the same story, still working on it and add 2-3 days to the estimated repair date. I've called at least 6-8 times and am fairly confident ATT is trying to force DSL customers out of service in certain areas because DSL isn't profitable and the technology has become obsolete. Which, I understand, but simply walking away from established DSL customers without warning or notice is unethical and inhumane. I work from home and this has affected my ability to work and earn income. I've already filled a complaint with the FCC and would encourage others who experience prolonged outages to do the same. My suspicion is based on the fact that ATT is currently trying to pass legislation in California permitting this very practice (i.e. walk away from DSL accounts without penalty). The thing is, I would gladly upgrade to cable, but ATT doesn't offer this service where I live (apartment building). So, here I am, without internet and ATT could literally care less. Future internet customers should think twice before signing up for DSL with ATT. I've been a customer for 5+ years (2 mobile phones, too). My total bill exceeds $260 per month, so, there is no loyalty whatsoever. As soon as I have the chance, I'll be switching phone carriers too because this type of business behavior is absolutely unacceptable.
ApexRon

Professor

 • 

2.2K Messages

5 y ago

ATTDSLCare

Community Support

 • 

1.3K Messages

5 y ago

Hello @Dmarlane


We are sorry for your inconvenience. We will be glad to help. Please send us a detailed private message by clicking here. Provide your

 

Name

Account number

Account Email address

Phone number

Best Times to reach you

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.