ddgg99's profile

New Member

 • 

4 Messages

Tuesday, November 15th, 2022 6:22 PM

DSL disconnected; keeping email address?

I was told by AT&T that when I let my DSL service disconnect, that I would be able to keep my email address (an sbcglobal.net address).  However, I cannot log in to the account and someone who emailed me said that their email bounced.  I have been slowly switching people away from that address anyway but was not finished, so I would still like access.  How can I maintain it?  Do still have my landline service.

ATTHelp

Community Support

 • 

207.2K Messages

2 months ago

We understand your frustration regarding your ability to login, and we want to help clarify this for you, @ddgg99 !


Are you getting any type of error message when trying to login? If this error is the 205 error code, then we have some information regarding it for you.


The 205 error code is due to bad actors who are trying to access AT&T email accounts. We're aware that this is happening to quite a few people, and we're currently working on a resolution. You can get more information about why this is happening and what we're doing to fix it in our article that discusses the dreaded 205 error code.

 
In the meantime, we'll be inviting you to a Direct Message to see if anything is happening from our end that could cause your inability to login.

Please keep an eye out for a notification in the upper right corner of the screen. We look forward to speaking with you.


Donovan, AT&T Community Specialist

New Member

 • 

4 Messages

2 months ago

Hi, I went into the chat but the rep is no longer there. I provided the info requested but he is not answering.  Can I still get help?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.