ksuttle's profile

Contributor

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1 Message

Sat, Jul 27, 2019 5:57 PM

Does AT&T Throttle Access to CrashPlan?

I have been noticing for a while now that upload speed to my cloud backup provider have been very slow.  I have been seeing 5-10 KB/sec upload speeds to CrashPlan (per Mac Activity Monitor), while I get much higher speeds uploading to many other sites.

 

On a whim I tried installing and activating a VPN.  Now I am seeing upload speeds of 200-400 KB/sec when using the VPN - again reported by Mac Activity Monitor.  The CrashPlan app reports similar findings.

 

Is direct traffic to CrashPlan's servers being throttled by AT&T?

ATTHelp

Community Support

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180.2K Messages

2 y ago

Hello @ksuttle,

We understand you're having an issue with internet speeds.
Don't worry we can help figure whats going on here.

Have you did a AT&T speedtest, if not could you do so in provide us with the results?

Here are a few troubleshooting steps that can help improve performance.

Charles, AT&T Community Specialist

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.