Contributor
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1 Message
Does AT&T Throttle Access to CrashPlan?
I have been noticing for a while now that upload speed to my cloud backup provider have been very slow. I have been seeing 5-10 KB/sec upload speeds to CrashPlan (per Mac Activity Monitor), while I get much higher speeds uploading to many other sites.
On a whim I tried installing and activating a VPN. Now I am seeing upload speeds of 200-400 KB/sec when using the VPN - again reported by Mac Activity Monitor. The CrashPlan app reports similar findings.
Is direct traffic to CrashPlan's servers being throttled by AT&T?
ATTHelp
Community Support
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220.9K Messages
4 years ago
Hello @ksuttle,
We understand you're having an issue with internet speeds.
Don't worry we can help figure whats going on here.
Have you did a AT&T speedtest, if not could you do so in provide us with the results?
Here are a few troubleshooting steps that can help improve performance.
Charles, AT&T Community Specialist
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