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gbscompany's profile

New Member

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8 Messages

Wed, Feb 23, 2022 6:34 PM

Disconnect / Cancel Internet DSL Account

I tried calling all the 1-800 numbers you provided and was transferred 6 times, waited on hold for 2 hours and today was on hold for an hour and STILL NOT resolve. ATT is giving me a hard time to cancel or disconnect my account. Trying this one, I HOPE THEY CALL OR RESPOND TO ME!

ACE - Expert

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23.6K Messages

10 months ago

Want to cancel online?

You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren’t eligible). If you cancel either service, and change your mind, we may not be able to restore the service or phone number to your location. If your service is:

  • Part of a bundled discount, the price of remaining services (if any) may revert to the then-existing price for such service.
  • Part of a combined bill, the remaining service(s) will continue to be billed unless cancelled.
  • Subject to a term plan, you'll be responsible for any early termination fee associated with that plan.

Submit an online cancel request

JefferMC

ACE - Expert

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30.3K Messages

10 months ago

@gbscompany  the Community Guidelines prohibited posting identical content over and over again.  Please contain your enthusiasm for posting about this issue to a single thread.

ACE - Expert

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23.6K Messages

10 months ago

@JefferMC  It looks like all of the extraneous posts have been sent to The Secret Garden.

New Member

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3 Messages

10 months ago

I have the same issue. AT&T 1-800 kept me on hold for soo long until I get disconnected and no call back. The "Submit an online cancel request" does NOT work. It goes to "We didn't find services available for your request." It just so frustrating.

New Member

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3 Messages

10 months ago

@ATTHelp The "Submit an online cancel request" does NOT work. It goes to "We didn't find services available for your request." It just so frustrating.

ATTTimCS

Employee

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350 Messages

10 months ago

Hi @nothappycustomer.  Just to clarify, the cancel request form only applies to DSL and Home Phone services.  Wireless, DTV, or other products do require you to contact us via phone or chat.  You can find more information on our cancellation support page.

The article indicates:

Want to cancel online?

You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren’t eligible). 

If you are trying to cancel one of these two types of services, please let me know.

Thanks

Tim, AT&T Community Specialist

spoom2

ACE - Master

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17K Messages

10 months ago

When you call in at the voice prompt say cancel service up front. That should get you to the loyalty group, only they can cancel service if there's no online way to do it.  

JefferMC

ACE - Expert

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30.3K Messages

10 months ago

Given that it's the day after 22 Feb 2022, which was a deadline of some sort, it stands to reason that the AT&T Support Centers are most likely somewhat busy with calls related to a certain shutdown.  It will require patience to reach them for several days.

JefferMC

ACE - Expert

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30.3K Messages

10 months ago

It looks like all of the extraneous posts have been sent to The Secret Garden.

Yes.  Yes, they have.

spoom2

ACE - Master

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17K Messages

10 months ago

A lot of old topics have been dug up also. Someone may need a timeout if it continues. 

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