Difficulty getting ADSL service - still connected to DSLAM but customer svc says no ports available
I've been attempting to get my ADSL service re-connected at this location for two years now.
I previously had service in this home for eight years - then had to cancel for several months.
After trying to set my service up again, I was told that DSL is not available due to the DSLAM not having any open ports, and to try for Uverse service.
Uverse isn't going to arrive here any time soon, or I would be glad to use it.
I've had to spend $100-$200 monthly on cellular data through Verizon, rather than a reasonable price to AT&T for a digital line.
First of all, and most importantly I am STILL CONNECTED TO THE DSLAM. I was never disconnected from the multiplexer. I do not need an open port, because I am already occupying one. My line was never physically disconnected. My modem still displays a solid "DSL" light.
Is there anyone working for AT&T who both knows how their systems work, and can actually do something to correct an error? Customer service can only follow a script, and of course elevate the issue to someone else who also has no idea what's going on - while the technicians can only determine that, in fact, I am still connected but can do nothing to help me regain internet access.
I mean, AT&T has already missed out on two years worth of payments (from me), the DSLAM port is being occupied by a customer (me) that isn't even making any payments - what gives?
My guess is that unless I am the victim of an outright lie, the DSLAM port is (correctly) listed as occupied - and my telephone line is (incorrectly) NOT listed as being connected. When I canceled my service, they forgot to physically disconnect my line.
Anyone else dealt with this issue before? Any advice?