ALEXIS1's profile



1 Message

Friday, April 20th, 2018 5:02 AM


Deactivate voluntary suspension

I called twice for support on removing the suspension on my account for WiFi and Uverse TV but it still says my account is suspended. How do I fix this problem?


Community Support


210.9K Messages

5 years ago

Hello @ALEXIS1,

Thank you so much for reaching out to us in the Community Forums in regards to the issue with your account! I am sorry to hear the account is still in a suspended state! I apologize for any inconvenience it may have caused, and I would be more than happy to provide some additional assistance!

Due to the account specific nature of the concern, I would like to continue working with you in a more private setting. I will be sending a private message which can be retrieved from your Forum’s Inbox. We will be able to continue there.

I look forward to working with you, and hope you have a wonderful day!

Nicole, AT&T Community Specialist

New Member


1 Message

4 months ago

happened to me too- they said it was billing?  Ping pong between departments, hoping for a fix. 

ACE - Expert


24.6K Messages

4 months ago

This thread is 5 years and as such will be closed.

Please start a new thread in the appropriate forum and include any pertinent information.

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