Skip to main content
AT&T Community Forums

Contributor

 • 

2 Messages

Sun, Aug 18, 2019 3:06 AM

Data usage

I received an email saying I'm going to be charged more because I went over on my data plan. When I signed out for your service I signed up for unlimited internet access I want to speak to somebody immediately about this problem and make sure that I do not get charged more for my services.

Responses

Accepted Solution

Official Solution

my thoughts

Employee

 • 

15.5K Messages

a year ago

Which service do you have?

Uverse based internet has a 1T data cap, unless you either pay $30 extra per month or subscribed to DirecTv or Uverse IPTV bundled package where the $30 fee is waived.

If none of these apply, the charge is $10/50G up to $100 per month.

 

https://www.att.com/legal/terms.internetAttTermsOfService.html

 

If have Fixed Wireless, or legacy DSL have different data caps, no unlimited option, charge is $10/50G up to $200 per month on legacy DSL.

 

For wireless plans consult local retail store about plans, pricing.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

a year ago

They just switched it to fiber optics and I told him I wanted unlimited internet access I don't care what it is I need Unlimited internet access what do I have to do to make that happen? That's what I was told I had!

ACE - Expert

 • 

14.5K Messages

a year ago

What does your bill say?  Are you paying the extra $30 a month?  If not, call customer service and request it.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question