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UnhappyB's profile

Scholar

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88 Messages

Friday, December 28th, 2018 3:33 PM

CUSTOMERS TREATED SO POORLY!

I know I have asked this question many times before, but why do you treat your customers so poorly, are you trained to do so by management?

Tutor

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4 Messages

5 years ago

I have been a customer for three years now. I can attest to the fact that every problem I have encountered, and it has been several, took a MINIMUM 3 phone calls and AT LEAST two hours each to rectify. If that’s good customer service then I must be living in a fantasy world. 

Scholar

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88 Messages

5 years ago

That's great you two have been around since 2006, but as I told sandblaster, it would be great if all customers of AT&T were treated with the same level of respect as sandblaster get's, like I have said in my other post, I have been dealing with issues for the last 8 months and its just frustrating to call anymore, because all I get is the runaround!

Scholar

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88 Messages

5 years ago

sandblaster has resorted to calling names, is that what this is?

Former Employee

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32.9K Messages

5 years ago

@UnhappyB  i see no name calling by anyone

ACE - Expert

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64.7K Messages

5 years ago


@UnhappyB wrote:

sandblaster has resorted to calling names, is that what this is?


@UnhappyB What are you talking about? I did not do any such thing.

ACE - Expert

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64.7K Messages

5 years ago


@UnhappyB wrote:

That's great you two have been around since 2006, but as I told sandblaster, it would be great if all customers of AT&T were treated with the same level of respect as sandblaster get's, like I have said in my other post, I have been dealing with issues for the last 8 months and its just frustrating to call anymore, because all I get is the runaround!


@UnhappyB How about some specifics? What exactly has happened to you to make you feel you are being treated unfairly or not being treated with respect? 

Scholar

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88 Messages

5 years ago

So the image of the fruit basket means? Or do you work for Edible
Arrangements?

Scholar

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88 Messages

5 years ago

My apologies sandblaster, that came from skeeterintexas, not sure who they are referring to!

Scholar

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88 Messages

5 years ago

Well that's a long story, Overpaid in July, AT&T Processed the payment but
did not apply it to my account, spoke to multiple reps and was given fax
numbers and email addresses to resolve the issue. But all the fax numbers
and emails I was given don't even exist, so why give customers info that is
completely incorrect, that makes no since at all. The next issue was, they
put 2 interruption fees on my bill that were a day apart, how does that
even happen? The next issue was getting 5 emails 2 minutes apart everyday
for Data Overages and I was not even home, looking at the emails come in at
my office, I live with no one and do not download anything at home, work a
lot
and then told that AT&T is now charging for streaming, that was another
lie! Now I did get the issue with the interruption fees removed, but it
took 3 months, now still dealing with the payment not applied and spoke
with Tech Support and they have already identified errors in the system
over the last 4 months, but do you think AT&T took of the charges for the
Data Overages, which were errors, no they did not trying to force me to pay
for overages that are errors!

ACE - Expert

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27.8K Messages

5 years ago

Any time we (Aces) are accused of being an employee, we get a lovely edible arrangement. 

 

As stated, we are customers just like you and we try to advise those who post problems or issues to the best of our ability.  Sometimes that advice is appreciated and sometimes it is not.

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