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New Member

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1 Message

Sun, Feb 23, 2020 9:55 PM

Customer service was excellent today

Ever since i switched my cellphone over to ATT, I have been having issues with my billing. I have all service- Wireless, Direct TV, Internet, and Phone with this company. For the past year i have been having issues with my bill. Today i was transferred to Daniel in the cancellation departement who was able to resolve all my billing issues. He is the only reason why I am not cancelling my service and going back to Verizon and Xfinity(cable). Thank you for all your help today Daniel. ATT is lucky to have such a dedicated and outstanding customer service employee like you working in their organization.

Responses

davemize

ACE - Professor

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1.6K Messages

a month ago

Thanks for taking the time to post about a positive customer service interaction, @tsuruta6 .

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ATTHelp

Administrator

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112.2K Messages

a month ago

Glad to hear that you got the needed help with your billing concerns, @tsuruta6.

We appreciate the feedback at this time. Please feel free to reach out to us for any future need or inquiry, we're always here to help! Have a great day and thank you for being part of the AT&T Family!


Yetty, AT&T Community Specialist

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