Customer service to move my internet was a huge headache
This process has been a complete headache, and if I had an option to not use AT&T I would not use it. However, it's all my apartment supports so I have to. I have spoken to 9 representatives over the past 3 days (for a total of almost 3 hours wasted on the phone) simply trying to move my internet service from one apartment to the next. Each person I have talked to has walked me through a different process saying the person I spoke to before set it up incorrectly. I've had my service moved and was told I would be able to keep my Internet 100 plan after I specifically asked the representative on the phone to confirm, but the confirmation email I received stated I would be getting Internet 25. The next rep said Internet 100 was incorrect, and I had to get Internet 25. That request got canceled due to an existing service blocking a new setup, so the next rep gave me a completely new account set up that then caused me to have to pay fees for new equipment I didn't need even after she confirmed on the phone that I could use my current equipment, then I had that new account canceled by a different rep because it was clearly done incorrectly and she said all that needed to be done was for a rep to look into the existing account at my new address and get it canceled so that I could then setup my account. Why did the other rep not do that in the first place?? And then yet another rep finally moved my equipment properly. I was also told I qualified for $150 in visa gift cards when I spoke to one representative, but now that's not the case???