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New Member

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1 Message

Sat, May 29, 2021 5:26 PM

copyright-infringement tutorial

Trying to reply to 'action required' letter regarding infringement issue.  Letter references a tutorial at 

att.com/copyright-infringement which have spent about 2 hours to find this sight.  The infringement site listed are not functional. have spent a lot of time trying to get help at customer support and getting shuffled of to others that can answer my questions.  I do not have problems accessing any other sites.

What is wrong with AT&T???

ATTHelp

Community Support

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204.2K Messages

2 years ago

Hey @starchild1150, We understand that you're having trouble with copyright tutorial. Don't worry, we can help with that.

 

Here are a few steps that can help with that.

  • Troubleshoot Mitigation Tutorial page issues

    •          Make sure you are logging in with your primary AT&T Internet member ID (ex. @att.net, @sbcglobal.net). If you are not sure you can find it here to ensure proper credit for tutorial.
    •          Password issue:

    o   You may need to reset password using the reset password help.

    •          Trouble loading tutorial site try the following:

    o   Clear cache & cookies in your web browser and try using different browser (Firefox, Chrome, Internet Explorer)

    o   Reboot both your router and device

    •          Try accessing mitigation page with different devices and on different network such as a friend’s house and different location that is not at your home.
    •          Keep in mind that once tutorial steps have been completed it may take an additional 24 hours for copyright infringement to clear for account.
  • Copyright Alert Program - AT&T Internet

Please let us know if that helps.

 

Charles, AT&T Community Specialist

New Member

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16 Messages

1 year ago

Did you ever find a solution? I'm in the same place now

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