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hellagame's profile

New Member

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3 Messages

Sun, Mar 27, 2022 7:02 PM

Copyright Infringement Video

I am unable to get to the Copyright Infringement Video Tutorial.  I have tried for the last 3 weeks and keep getting the Service unavailable error.  I have spoke with Chat support as well as phone support.  Waited on hold and received callbacks from support all to no avail.  Now my internet is being throttled.  I see in the forum that this is clearly an issue that still hasn't been resolved.  Please stop throttling my internet service due to me not being able to watch the Tutorial video.

tonydi

ACE - Guru

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8.4K Messages

8 months ago

In your journey through the forum did you see THIS thread and try the solution marked? 

New Member

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3 Messages

8 months ago

Yes, I have sent the received the email from "forgot user ID" then tried resetting password for that att.net ID.  But, when I try to sign in with that att.net ID I get a CARE CODE: 201 [LU100].  I've tried 3 different browsers on 3 different machines.  Nothing is getting me past that

Server Error

Service not available. Please try again later.

ATTHelp

Community Support

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203.5K Messages

8 months ago

We're here to help with your copyright video concerns, @hellagame.

 

In order to further assist you with this, we'll need to meet in a direct message (DM) to further investigate.

 

Also, we highly recommend troubleshooting your internet if you're experiencing slow speeds. We never throttle data, so we recommend troubleshooting to make sure your service is working properly.

 

You should see a notification at the top right of this page indicating a message from us shortly. We look forward to further assisting you!

 

Jarod, AT&T Community Specialist

New Member

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3 Messages

8 months ago

Since I have seen so many posts in this forum about others having issues with the Copyright Infringement Tutorial only to see the post end with the convo being taken into Direct Messaging with no resolution being provided in the thread, I will be giving regular updates to this thread.

4/2/2022

Direct messaging Support has been literally no help for the last 7 days.  A quick search in the forum and it's blatantly obvious that this is a known issue and has been one for at least 3 years.  But, for some reason support has wasted days acting like it is only user error as if I'm just not doing it right. 

My Theory

Based on my decades of experience working in Webhosting/Network Administration/Tech Support and judging by the plethora of posts about the infringement tutorial site not working it seems that the lack of access to the tutorial is intentional.  It comes across as the internet service provider under the same corporate umbrella as a Media/Content provider is attempting to penalize it's customers by throttling their service and forcing them to jump through hoop after hoop just to reinstate the service that they have paid for.  I wouldn't be surprised if the site is blocked to all and the only way to gain access is to have the issue escalated repeatedly until a team(Tier II or Tier III support that is aware of the block) allows your account to access the site after a predefined amount of days "punishing" the customer with throttled or no service. 

The Rub

"We never throttle data, so we recommend troubleshooting to make sure your service is working properly."  That copy and pasted non truth needs to be removed immediately because I've been throttled for a week.

I will update this thread upon any new developments.

tonydi

ACE - Guru

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8.4K Messages

8 months ago

Based on my decades of experience working in Webhosting/Network Administration/Tech Support and judging by the plethora of posts about the infringement tutorial site not working it seems that the lack of access to the tutorial is intentional.  

Hanlon's razor: Never attribute to malice that which is adequately explained by stupidity."

Look around at att.com. There are so many things that either don't work on this site or work in the strangest ways imaginable.  It's unlike any other site I've ever been on.

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