AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
C

New Member

 • 

4 Messages

Fri, Oct 1, 2021 8:07 PM

Copyright infringement tutorial

I received an copyright alert that request to watch an infringement tutorial but It is not possible to connect and take the tutorial. When try to take it, the AT&T web shows an error.  What can I do to solve it?...I´ve seen and tried all of the blog recommendations but anyone works...Please help

ATTHelp

Community Support

 • 

204.1K Messages

1 year ago

We'd be happy to help you take the copyright infringement tutorial, @cestrada.

 

Have you received a letter in the mail with log in information to take the tutorial? If so, make sure you're using the credentials in the letter and let us know what happens. If you haven't received it yet, it should be arriving soon.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

New Member

 • 

4 Messages

1 year ago

Hi Aminah..Unfortunately, I have not received any mail notification so far. I received an email indicating the infringement. I checked my alert notifications of my AT&T account and there is nothing either. What should I do?..Wait for the letter with the credentials to log in?

Please advise as soon as you can as, otherwise, I will end up with the service limitation

Thanks so much

ATTHelp

Community Support

 • 

204.1K Messages

1 year ago

Hi, @cestrada.

 

We are sorry for the inconvenience this has caused you.

 

You should be using the AT&T email that is tied to your account for the tutorial. If you do not know the ID that you should be using, here is more information on how to find it.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

 • 

16 Messages

1 year ago

Did you ever find a solution? I'm in the same place now

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.