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New Member

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1 Message

Sun, Apr 11, 2021 8:40 PM

copyright infringement tutorial

I've tried repeatedly following your instructions in the letter you sent me to complete this tutorial, but it won't connect me to it. Never asked for my log in info. if you're going to limit my internet because of this I guess I need to go to another server.

ATTHelp

Community Support

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204.1K Messages

2 years ago

Hey there @youridea, let's get that tutorial working for you.

 

You can try our Copyright Alert Program as it has the mitigation tutorial as well troubleshooting steps. Including some listed below. It should ask you to login so be sure to try the link from this page.

  • Ensure you are using your primary AT&T Internet member ID
  • Clear cache and Cookies
  • Reboot your Router and device
  • Attempt to access the tutorial from another device
  • You do not need to complete it on your network

Thank you for reaching out to us, let us know if you need more assistance!

 

-Megan, AT&T Community Specialist

New Member

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16 Messages

1 year ago

Did you ever find a solution? I'm in the same place now

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