Copyright Infringement tutorial STILL not loading

We can help you with the copyright infringement tutorial, FrustratedCustomer89.

Let’s meet in a Direct Message to begin. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

Aminah, AT&T Community Specialist

I have the same issue.

Please help

We're here to help you with accessing the copyright infringement tutorial, @Av8riam.

To assist you further, we're going to need to meet in a DM.

Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to speaking with you shortly!

Jarod, AT&T Community Specialist

If anyone in this thread actually gets a successful resolution in a DM I'll fall over dead,  uhh, please come back and post what that was. 

This issue has been going on literally for years without one person saying they got through.  I'm almost thinking AT&T is just telling people in private to ignore the notice because nothing will happen if you don't do the tutorial.

Not working...

That's what I suspect also

can I get a DM as well, or someone to verify that the DM is "the page is broken no changes will be made to your account"

Fortunately, I have options if my speed is throttled or my service is interrupted but I bet that's not the case for everyone who has to go through this dumb bureaucratic nightmare.

Hi BSKY, we want to help you access the copyright infringement tutorial.

Let's meet in a Direct Message (DM). Check the message icon in the upper right-hand portion of the page and reply back.

We look forward to assisting you!

Jennifer, AT&T Community Specialist

Try viewing the alerts from this site: https://copyright.att.net/info/home.html

This seems to be a common problem. I suspect it is an empty threat if their system isn't working.

When I got in I get to an error page with a URL:

https://copyright.att.net/info/error.html?error=server&errorMessage=You%20are%20not%20an%20Active%20HSIA%20user.

Which AT&T Internet Service do you have?

same thing. server error. The issue is that instead of using the email address on file or the User ID email, they're sending the alerts to the member ID email address they create that nobody uses and most can't access (because lol the account reset is yahoo tech and they email you a code... to that email... to access that email)

So, maybe log into the main AT&T site (att.com), log in, go to My Account in the pulldown (https://www.att.com/acctmgmt/accountoverview) and CHECK EMAIL to get to the Yahoo mailbox associated with the account on file?