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cmorrison51's profile



1 Message

Tue, Jun 25, 2019 3:50 PM

Copyright Infringement tutorial not working

I got a mail saying I preformed copyright infringement. It's telling me to go to this website att.com/copyright-infringement and complete the tutorial. Every time I try to take the tutorial it either tells me "Invalid ID" or "We're Sorry, can not process this request at this time". If I do not get this taken care of it says they will terminate my service. I've tried clearing the cache/data, flash is up to date, restarted router, restarted computer, tried 3 different browsers, 2 different computers, and a cellular phone. All with the same outcome.


Community Support


203.5K Messages

3 years ago

Hi There @cmorrison51,


We can try to help you.  Now we are unable to duplicate the problem that you are speaking of.  Can you provide a screen shot of the error that you are getting on the site?


Matthew, AT&T Community Specialist

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