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J

New Member

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11 Messages

Saturday, May 15th, 2021 3:52 AM

Closed

Copyright Infringement Tutorial Access

Unable to access ATT Copyright Infringement Tutorial.  I have cleared Cache, used different browsers, tried to access from laptop, pc, android cell phone, local library computer and still get this message  "Something's gone wrong Let's try this again.  If you were using an app, close this page. Otherwise, start over"  Spent an hour with ATT support at 1 800 288 2020 and they were not able to resolve access to the tutorial issue. 

This conversation has been merged. Please refer the main conversation:

Can't access copyright infringement tutorial

ATTHelp

Community Support

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207.8K Messages

2 years ago

Hi @jimb0g, We are happy to help with AT&T Internet Copyright Infringement.

 

We recommend you secure your wireless router/gateway by using a password to prevent others from using your High Speed Internet Service.

 

Acknowledgment of this alert simply confirms that you've received the notice and that you will not illegally share music or movie files over peer to peer networks.

  • IT DOES NOT IMPLY ADMISSION OF WRONGDOING.

To login/ address the copyright infringement

  • You will want to logon to complete the mitigation tutorial with the primary AT&T Internet member ID for account (same one used to pay bill) with the infringement and complete all steps requested to mitigate this issue.

Let us know if you have any questions.

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

 

 

New Member

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11 Messages

2 years ago

That was no help.  Did you read my question?  I can't access the Tutorial using my ATT login and password, the same one I use to access my account and pay my bill.

New Member

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11 Messages

2 years ago

Tried a password update.  Still no access to the Tutorial. 

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