Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
julius_mulius's profile

New Member

 • 

2 Messages

Wed, Jul 27, 2022 11:55 PM

Copyright Infringement program

So, I've been notified TWICE now about copyright infringement.  I think this is from my girlfriend's son.  I cannot bar him from using the computer...

But my complaint is with the program itself. I'm told to login and go to att.com/copyright-infringement to acknowledge that I have received this alert. But when I do that there is absolutely nowhere that I can acknowledge it.  Everything ends up a dead end!

These notifications came as and email first, but now they're coming as letters in my mailbox.  Worse, there is no way to communicate directly with this department.  When you click on the contact link you are directed to the ordinary service links, but nothing about this copyright infringement program. 

I suppose if this ends my service I'll just go somewhere else --- I am VERY unimpressed with AT&T's web presence.  They've been around for a while, they have no excuse.

tonydi

ACE - Guru

 • 

6.1K Messages

18日前

This situation keeps coming up in here over and over, literally for years. 

My sense is that despite what they claim, AT&T does absolutely nothing after they send the scary notices.  I base that on the fact that A) that link never gets fixed and B) not a single soul has ever come back in here to scream about being disconnected because of AT&T's incompetence at running a website.

You're spot on....there's no excuse.

New Member

 • 

2 Messages

17日前

Thanks for the response.  Sort of what I figured, but wasn't sure.

ATTHelp

Community Support

 • 

195.8K Messages

17日前

We're happy to help with the copyright infringement alert, @julius_mulius.

You can find out more information about copyright infringement and what steps to take. Go to the acknowledge alert tab to view and acknowledge alert. Other things you can try include:

  1. Clearing cache and cookies to delete previously stored data.
  2. Try using another web browser to confirm issue is not with your browser.
  3. You can also try using another device to see if you run into the same issue.

Try these and let us know if it works.

 

Elmi, AT&T Community Specialist

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.