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New Member

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3 Messages

Wed, Dec 29, 2021 2:03 AM

Copyright infringement notice

Last Wednesday I received a 5th copyright infringement email. I thought I'd taken care of this issue w/ the 4th notice but apparently not! Trust me, the guilty party knows full well what she did NOW!! Just like the last time, the email says I have to take a copyright infringement tutorial by a certain date or my internet may be limited. But I can't access the tutorial! I click the link on the email & that lands you on a website w/ a tab for the tutorial.  When you click the tab, it asks you to login. When I do, I get a server error. Check back later. Same result , no matter what I do. I spent days- many MANY hours on the phone, 10 different customer service/ tech support people.  No one could fix/ figure it out. They finally gave up & told me it was fine. Well. Here we go again!  I tried all the things we tried last time: clearing caches& cookies, turning device/ router  off/on, use different browsers/ devices, use someone else's wireless/device, change password, get new email account, etc. ENDLESS LOOP!!!  It's a nightmare. Please help!  I'm at my wits end here!

ATTHelp

Community Support

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203.5K Messages

11 months ago

Hey there Dreamkat, we want to help.

 

Let's meet in a Direct Message to discuss fixing your tutorial. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.

 

We hope to hear from you!

 

Donovan, AT&T Community Specialist

New Member

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3 Messages

11 months ago

 3 days ago, a ticket was supposed to be opened to fix it.  I got an email asking if my problem was resolved. It's not. Exactly the same thing happens when I try to take the tutorial. Have AGAIN tried to fix it using the same methods as before. Still, NOTHING works!  Still get exact same result: Server error. So tired of this. Just want this fixed...

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