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bobrollins's profile

New Member

 • 

1 Message

Sat, May 14, 2022 3:48 PM

Copyright infringement activity

I received a letter saying that copyrighted material had been uploaded from my IP.  When I go to att.com/dmca to see that activity, it requires a passcode. It offers two phone numbers to text the passcode, neither one of them are valid phone numbers for me. How do I specify a different phone number or method of sending the passcode?

ATTHelp

Community Support

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195.8K Messages

3分前

We're happy to help you get the passcode to access the AT&T DMCA website, @bobrollins.

 

So that the passcode can be sent to the correct number, update the phone number on your account. Just follow these steps to update your billing contact information:

  1. Go to Contact info.
  2. If you have more than one account, select the account to update from the menu.
  3. Select the Phone, Email, or Address tab.
  4. Choose Edit to update the billing phone numbers, billing email, or billing address.
  5. Select Save.

Let us know if this helps, of if you're still unable to access the site.

 

Aminah, AT&T Community Specialist

New Member

 • 

2 Messages

3分前

Doesn't work. Passcode phone numbers are still the same phony ones.

ATTHelp

Community Support

 • 

195.8K Messages

3分前

Let's take a deeper look into your profile, to make sure that you are able to acknowledge the DMCA requirements, bgrollins.

 

When it comes to the DCMA acknowledgments, it is requesting you to verify the account identity. If there are phone numbers listed that are not yours, then you will need to edit them. This is how you do that. 

  1. Go to myAT&T.
  2. Put in your AT&T access id (which should be the email that is registered).
  3. Then the password to the account.
  4. Press sign in.
  5. The next page is your account landing page.
  6. Once the landing page is loaded, then you should see either a link for "See Profile" or you can go to Accounts> Profile.
  7. Then you should a tile for contact info. You can edit the information there. You will need an AT&T cell phone number to change the information. If you are unable to do so, then is one more thing that you can do.

The other thing you can do is, that you will need to give our Digital Assistance Center a call at 1-800-288-2020. You will need your AT&T account information when you call. You will selected the option for "Techincal Support" and then you can request to be transfered to the Digital Assistance Center. They should be able to help you with the profile modifactions. 

 

Please update us with the results. 

 

Thank you for using the AT&T Community Forums. 

 

Matthew, AT&T Community Specialist

New Member

 • 

2 Messages

3分前

After more than an hour on the phone, they were unable to resolve this.  I first contacted the Digital Assistance Center as you suggested.  They were unable to help and referred me to Customer Service.  After a long search, they determined that I had UVerse service and referred me to Uverse Technical Support.  After much searching on many criteria (name, address, phone number, logon id, IP), they were unable to locate an account for me and tried to refer me back to the Digital Assistance Center.  They were able to use this information (name, address, ip) to send me a letter alleging copyright infringement, but unable to let me access the alleged copyright data. Is this incompetence deliberate?

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