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moonlightthecat's profile

New Member

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2 Messages

Sat, Jul 9, 2022 9:08 PM

Copyright Alert Acknowledge "Server Error"

Received a "First Warning" and am very unhappy about it, seems someone (neighbor...) used my wi-fi gateway and downloaded content. 

Talked to the person, they apologized, I changed my security etc.

Now, this...

Every time I click

"Acknowledge Alert"

I get a pop-up window and a server error, please try again later.  Been trying off and on all day, 

I've cleared my history and cookies, tried multiple browsers and still receive this error.

Any suggestions or can AT&T take this as post as Acknowledgment won't happen again?

Thanks.

 

ATTHelp

Community Support

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200.3K Messages

3 m مضت

We're here to help you complete your tutorial, moonlightthecat!


For us to determine where the cause for not being able to access the tutorial lies, we always suggest you do the following:

    • Rebooting your AT&T Gateway as well as the device you are using to login to the tutorial, so that they can have a refreshed connection to the network.
    • Make sure you are using your Primary Member ID to login to the copyright tutorial.

Let us know if this helps!

 

Donovan, AT&T Community Specialist

New Member

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2 Messages

3 m مضت

Thanks Donovan.

However, I did reboot my gateway.  No luck, still get a server error on your end when opening;

https://copyright.att.net/training/Acknowledgement.html

I am also signed into my primary ID, same I use to view, control, and pay for all my ATT&T services.  

Two days, tons of attempts and methods, still no luck.

1.  Do I need to do anything else?  How important is at this point?

2.  Can you provide a working link?

This activity won't happen again, I got the alert, it's my first, I acknowledge it, is there more you need?

Thanks


PS-  I've tried to get help via the online chat help but it's been "connecting to agent" for hours...  

ATTHelp

Community Support

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200.3K Messages

3 m مضت

Thanks for trying our suggestions, @moonlightthecat

 

Since they didn't help, we're going to need to speak privately, so we can get this escalated. Please check the direct message inbox in the top right corner of the page. We'll be messaging you there shortly. 

 

Raiden, AT&T Community Specialist 

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