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Thu, Oct 7, 2021 12:03 PM

connecting my Roku no internet connection

I just received a new AT&T router Model 5268ACFXN and it connects to my phone and laptop, but not to my ROKU Model 3920X.

I have tried rebooting my ROKU and router with no success. 

I even forgot my Connection on the ROKU and reconnected, reset, to no avail.

Could it be because there are # in my password?

I have exhausted all my efforts and need help connecting my roku to the internet.

I can not find a phone number for ROKU to help, and tried all they suggest.


Community Support


176K Messages

2 m ago

We are here to help you get your Roku connected, @eckles123.


Here is more information on how to connect your Roku device to your AT&T internet.


This should help you connect your device to your internet, and get it working with your TV.


Let us know if this helps.


Marc, AT&T Community Specialist

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