COMPLAINT - no dsl lines even though our previous owners had one, HOW?
AT&T NO DSL LINES, HOW???
I have been since July trying to get a dsl line. We live in a partly rural area. The people we bought from had a dsl line. But, after I made the appointment in July to install our new dsl line and Directv.... I called to see why the technician was not at the appointment for the install of our new DSL in August, a whole month later (and they did not call and tell me they did not have any lines and would not be coming!). I was told, AT&T does not have any dsl lines and that there was a waiting list! I knew that was a bunch of bull, because obviously the people who we bought our home from had one! I even gave AT&T the phone number it was associated with. They said, they could not talk to me about that account. Well here I am 6 months later with no cell service in our home from AT&T and no dsl line. And have spoken to so many people, NO ONE knows what to do. I asked how to get on the wait list and no one knew what I was talking about. So in the event of an emergency, I can't even call 911. Seriously, AT&T WILL be LIABLE, since I have tried unsuccessfully for 6 months to get something. Anything at this time would be great! I am so over AT&T. We have 6 cell phones and an Ipad with cell service through AT&T, should I finally get rid of them since they don't really care for their existing customers......?
I mean, if you can't get me a dsl line, could you at least put up a freaking cell tower? I need a line! I have health issues and my son is special needs! Why can't you service your existing customers!
I am looking for a resolution to this!!!! I had to get satellite internet that is worse than the old dial up internet. It is hit or miss and the largest data plan, only works for 2 weeks if we are lucky to connect and use. Yesterday and for a few days last month, we had NO INTERNET at all! Seriously, I am paying 150.00 per month for the only internet I can get, and it doesn't work! Please AT&T I am a desperate person here! Please don't let something horrible happen at my home, I won't be able to call for help!