Collection scam for closed account through calls and mail from a company called Credence
My daughter had UVerse internet and television service until summer 2018, when she closed her account. She recalls that it took multiple phone calls and about 2 months to close the account; she switched her service to Google Fiber, which cost less in her area and offered a better television package.
This weekend, an extremely abusive agent from Credence, a bill collector, called her and tried to shake her down for $163. When she told him the account had been closed for a year and a half and that she had been informed that her balance was 0 when she was finally able to close the account, he became abusive and tried to force her to give him her banking information over the phone. We concluded he was a scammer trying to empty her bank account.
However, a check of the credit agencies revealed that Credence had reported her to Experian for outstanding debt. We contested the report and Experian expunged it from her credit record.
Has anyone else had an experience like this? If so, how do you verify that AT&T indeed closed your account and that there are no outstanding charges. She no longer has her account number. She was frankly so disgusted with the difficulties and delays she experienced while trying to end her UVerse service that she intended never to do business with AT&T again.
If there's a way we can determine if, unbeknownst to her, AT&T was still billing her for service after her account was closed and has recently turned that account over to a collection agency, I need to know how to do that. I have literally been an AT&T customer for more than 30 years, and despite some bad experiences of my own, have stuck with AT&T internet and DirecTV service in my market because we had a similarly bad experience trying to end our service with Comcast when we switched to DirecTV (Comcast kept claiming that we still owed them money and made it impossible to end the service) that I swore I would never deal with THEM again.
If AT&T is using the same tactics, I'm really to file an antitrust (Edited per community guidelines) to gain access to options that don't jack you around for switching providers. Any insights?