ValeDefender's profile

Contributor

 • 

2 Messages

Fri, Jan 19, 2018 4:49 PM

Clerical error preventing me from moving service

The employees I've been connected to over the phone have either been too confused by my issue or don't care enough to help and I'd like some information as to what I could do to fix it. I'll summarize after explaining myself.

For one reason or another, scores of people have been unable to get my address right. Two years ago I signed up for AT&T and repeatedly confirmed my address with the agent that signed me up. Unsurprisingly, the technician that was sent for me went to the wrong address. Rather than start over for the third time (wasn't the first time I had to re-order) I called him down to the correct place and he set my service up. Now what I didn't realize was that my service address had remained incorrect this whole time despite my mailing address being right. Through coincidence now I'm set to move into the unit that my service address is set and that's caused TONS of issues.

 

Basically: My service is in A but my service address is B. I'm moving into B and need my service address corrected to A so I can successfully transfer my service to B. I've never had a single good experience with ISP call centers and they cause me serious anxiety to even think about. Unless it's a person of higher position, I don't want any call center numbers.

ATTHelp

Community Support

 • 

192.1K Messages

4 y ago

Good day @ValeDefender! Thank you so much for your patience while your case was under review. I could definitely help you check on the account address and moving process. Please send us through a private note your account number and a contact number in order to research deep in the system for the options and the related information. Thank you, we look forward to hear back from you.
^ATT Care Team.

ATTHelp

Community Support

 • 

192.1K Messages

4 y ago

Good day @ValeDefender ! We hope you are having a great day so far. Your time is really valuable to us as well as solving your concern, and we understand you have busy days, we can notice it as you have not had time yet to get back to us with the account information, we look forward to hearing from you.

^ATT Care Team.

ATTHelp

Community Support

 • 

192.1K Messages

4 y ago

Good day @ValeDefender We thank you a lot for contacting us through the forums. I want to let you know that as in the past 72 hours there were no responses from you related to the case on your account, the system will be automatically placing the case on hold. We tuly hope you had received the assistance you required with your request in another department so that is the reason why our assistance was no longer required. If that was not the case, please, do not hesitate on reaching us back through this social interaction so that in that way the case can be reassigned and we will start working on solving it. Thanks so much for your time and patience and your continued business with AT&T.

^ATT Care Team.

Contributor

 • 

2 Messages

4 y ago

It had been 72 hours because I didn't have access the internet, obviously because of this issue. There was no aspect of the call center that helped me whatsoever, but I got a very helpful technician here and it was resolved relatively easily. The next time that I have such an error I'm most likely going to cancel my service and not renew it, because talking to your call center employees has been a nightmare and it shouldn't have taken 24 hours to get a response about changing a single letter on my service address. None of this would have been an issue in the first place if not for the call centers taking my information down incorrectly multiple times, even with police and NATO alphabets being used.

I'll have you know that I was forced to keep my computer and equipment in unlivable conditions in order to try and find a solution and waited as long as I was able.

ATTHelp

Community Support

 • 

192.1K Messages

4 y ago

We are glad that your concern was solved @ValeDefender , and we truly apologize for the inconveniences you had during the process. 


If anytime you require anything else from us, please do not hesitate on contacting us back over our social media platform or forums, we will be glad to help you with anything you need. Thanks for everything, have a great day and an awesome 2018!


^ATT Care Team.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.