Care Code: 205.2 [LU003]

Hi @DavidKn_h,

Our network teams are aware of this and working on a fix to prevent these types of issues in the future. As of now, we ask that you wait 24 hours to perform a password reset.  

ChrisZ, AT&T Community Specialist

I have had a problem with my email since changing my password on May 25, 2020, I have to log in with user name and password every time I want to view my account. i have checked stay logged in for 2 weeks. Now today, I was locked out for too many attempts to log in. I was on the phone with AT&T for 30 minutes and was told my account was unlocked and I should wait an hour and try again. I waited for an hour and half and I'm still getting the message. Any help??

I can get into my email account on my phones but I can't access it on my computer.  I am getting an error message that says: 

Having problems signing in at att.net for my email. It seems that a lot of others are having this issue. Any advice?

Receiving this message. I have attempted to reset my password and still receive the same message.

I started receiving this Care Code 205.2 [LU003] a few days ago when I tried to access my email on a PC.  Like most people I receive my email on my PC and on my iPhone.  I can reset my password to get back in to my email on one device sometimes, but when I try to update my password the other deivce will get this Care Code again.  Basicly I can only access my email from one device because the other device will receive Care Code 205.2 [LU003] even thouugh it's the correct password.  This is driving me nuts because I don't know how to fix it or where to get help!!!

That's a much better answer than the normal brain dead reply "here's how to reset your password". Hopefully this really gets fixed for good.

Does anybody know if secure mail keys are now required in some situations or is it optional.  From what I read I think they are being forced if your client does not support OAuth is that correct?

https://www.att.com/support/article/email-support/KM1240308

Thank you, drusus. That describes my problem perfectly. I can only be signed in on one device. When I go to the other, I get the care code. I even reset with the same password. Will work after all that trouble, but then will act up if I try to get mail on another device or if I’ve logged out. PLEASE stop telling us to wait 24 hours to reset password. That has NOTHING to do with it.

I continuously received this error message as well. The 24 hour level 2 lock is AT&T’s textbook response from nontechnical personnel. For whatever reason something happened in the system that requires a reconfiguration of the profile settings on their end. If you call an Accounts Specialist at 877-285-0117 prompt 2 account login, it’s a quick and easy fix. Please share this post with others on duplicate threads. 

I am now posting on a different thread. Many of the conversations are overlapping and should be consolidated on the most recent information. Please follow this topic here:

Have any of you been able to log in yet?

Did At&t ever fix the problem?

I am uncertain about a broad fix for this problem. Unless you have directly called the company about your own personal account, the error message will continue for you. If anyone has experienced otherwise, then please post. Thanks!

I changed phones recently and cannot get into my email on my new phone.  I've called and done chat sessions with no success.  I need to reset my password.

I have been experiencing this for some time now and have been getting the same response from tech support:  Basically, I'm an (Edited per community guidelines) and I must have logged on multiple times with incorrect credentials and locked myself out.  I have actually been told that – that I must have done that and not realized it.  The error code does not lie, sir - but error codes can lie if there is a deeper issue.

It's obvious that your account is not locked out if you are still able to connect on your phone.  The issue appears to be an authentication issue where you cannot connect with a new device, but the devices that are currently authenticated will continue to access mail with no trouble.  All of my access is using my regular username and password.  None of my apps use secure mail keys.

Example:  I'm logged into my account on my iPhone with the delivered Mail app as well as the Yahoo Mail app.  I'm connected on my desktop machine as well, having clicked the "Keep me logged in for two weeks" button.  When I'm logged out after two weeks, boom, I can't sign in again on my desktop machine and I'm told my account is locked, yet I can still access mail on phone through both apps.  Now, if I delete the account on my Yahoo Mail app on my phone and then try to reconnect through that app, I'm told that my account is locked there, too.

The bigger issue here is a customer service issue, that the techs will just blindly parrot back to you what the error says.  Yes, we all can read - it says that we tried to log in too many times, but that's not the case and we all know it.  If AT&T is saying that someone is trying to log in as me, then review the security logs and prove it to me.  No one has yet to do that.  I doubt they can.

There are many, many threads on this forum about this same issue.  Many.  Are all of these customers posting about this problem total (Edited per community guidelines)s because they think they're trying to log in only once, but are really logging in multiple times?  No, of course not.  They're all rational, logical people who are telling truthfully what they are experiencing.  The problem is that the techs at AT&T don't care to listen.  It's easier and better for them to tell you to reset your password so you'll go away and they can close their ticket.  In the support world, it’s all about closing tickets and closing them fast.  I see another response that this a known issue and AT&T is working to resolve it.  Do I believe that?  Not on your life.  That's another response designed to calm you down so you’ll reset your password and go away.  If it's a known issue, please post what the actual issue is and why it's taking more than two years to resolve.  Also, why do only a couple techs know of this mysterious known issue and everyone else does not?

To customers on this thread, if you're not getting any satisfaction after calling tech support and your problem persists, you need to call the AT&T Presidential Complaint line and explain what you're experiencing.  The representatives there have access to different folks other than the robots reading from a script.  If more people call there and complain about this persistent problem, then perhaps it will become apparent that there really is an issue here and someone will take the initiative to look under the hood and resolve the problem.  No true resolution to this problem will come from posts in this forum.