Recnid's profile

1 Message

Thursday, February 29th, 2024 11:45 PM

Can't view my Bills

When I go into "Billing" or "Payments" sections of my account I always get the "We hit a snag" error message. Has been like this for a week and on different computers/browsers.

What can I do?

Community Support


231.3K Messages

2 months ago

Hi @Recnid


We understand that your facing issues in checking your bill and payment status. Let's get the help you need.

If it's through the myAT&T app, then we suggest trying these troubleshooting tips for a quick fix:

  • Restart your device.
  • Remove and Re-install the app.
  • Check your device's operating system. 

After troubleshooting, try to view your bill again to see if the steps helped.

For more information please visit our article about view your AT&T bill.


Let us know how it goes.

For further assistance we're here to assist you.


Thank you for contacting AT&T Community & Forums,

Maria, AT&T Community Specialist.

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